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Senior managers need to understand how their operations, support processes and functions are performing today versus their future potential performance.
It is important to do this in a rapid, efficient and effective way without boiling the ocean. A well run diagnostic leads to early identifiable areas of improvement that form high level, larger scale imperatives or hypotheses. It also builds focus through prioritisation to enable further development of improvement ideas and implementation planning.
Performance improvement diagnostics can vary from two to six weeks in duration depending on scope, case team and client resourcing.
Indigo Bridge approaches a typical performance improvement diagnostic using the following process: